Email history

The Email History feature in settings gives you a detailed view of all emails sent from your organisation’s Annature account.It’s a powerful tool for monitoring recipient engagement, troubleshooting delivery issues, and ensuring important documents reach the right people.

With just a glance, you can see whether an email was:

• Successfully delivered

• Opened by the recipient

• Clicked, such as selecting “Review documents”

• Failed or bounced due to delivery issues

This level of transparency helps you quickly identify problems and take action when needed.

Accessing Email History

To get started:

1. Navigate to Settings → Email History
   

2. You'll see a chronological list of client email addresses, each showing:

   • The status of the email (Delivered or Failed)

   • The timestamp of when it was sent

   • The envelope associated with the email

     

View Detailed Email Activity

For deeper insights:

1. Click Open on any email record.
   

2. In the detailed view, you can see:

   • Delivery confirmation

   • Open events

   • Click activity

   • Failure reasons (if applicable)

   • A full timeline showing exactly what happened and when

   

This helps you quickly understand whether the recipient interacted with the email or if an issue prevented delivery.

Search for a Specific Recipient

Use the Search bar to locate emails sent to a specific address.

Just type the email address and press Enter.

Filter Your Email Records

Use the Filters dropdown to refine the results by:

• Status: Delivered or Failed

• Date range: Using From Date and To Date fields

Filtering helps you easily track performance over time or investigate issues within a specific period.

Email History provides clear, actionable insight into your email communication — ensuring your team always knows what happened, when, and why. If you spot repeated failures or bounces, consider checking the email address, reaching out to the recipient, or reviewing our guide on email deliverability troubleshooting.