This article explains how overages work for Customised subscriptions. It applies only to Customised plans — Pay-As-You-Go subscriptions don't have overages because there's no quota to exceed.
A Customised subscription is a pre-paid pool of envelopes (and add-ons) to use across a 12-month term. If you use more than your quota before your term ends, the additional usage is called an overage.
Overages are billed at your current per-item rates — the same rates as the items in your Customised subscription.
A Customised subscription is built around your expected usage at the time you signed up. Plenty of things can mean your actual usage is higher:
Your business grows faster than expected.
You roll Annature out to more teams or use cases.
Seasonal spikes (e.g. EOFY for accounting firms) push your sending up.
This is normal. Overages aren't penalties — they're just how additional usage above your quota is billed.
Overages are billed at the same per-item rate as the items in your current Customised subscription. We won't quietly increase your rates because you've gone over.
When overages are charged depends on the situation:
If we contact you in advance — when we can see you're tracking toward exceeding your quota, we may reach out to discuss bringing your renewal forward (an "early renewal").
If we don't contact you in advance — overages will be billed on a separate invoice at the same time as your renewal.
We aim to contact customers when we can see overages building up, but we're not always able to — and per your subscriber agreement and SLA, overages are payable regardless of whether we've reached out.
You purchase a Customised subscription for 100 envelopes at the start of your term.
You send all 100 envelopes within the first 4 months. Our team notices the high usage, contacts you, and we agree to bring your renewal forward.
You renew for 300 envelopes for the next term. The new term starts immediately, and there are no separate overage charges — your usage simply continues against the new quota.
You purchase a Customised subscription for 100 envelopes at the start of your term.
You send all 100 within the first 4 months and continue sending for the remaining 8 months. By the end of the 12-month term, you've sent 300 envelopes in total — 200 over your purchased quota.
At renewal, you receive:
A renewal invoice for your next subscription term (e.g. 300 envelopes for the upcoming year).
A separate overage invoice for the 200 additional envelopes used in the previous term, charged at your current per-item rate.
Overages are always charged at your current per-item rate — the rate in effect during the term the overage occurred, not a new rate.
If your renewal includes updated rates for the upcoming term, those new rates apply to the new term only. Overages from the previous term are billed at the previous term's rate.
A Customised subscription gives you discounted per-envelope rates in exchange for a pre-paid commitment. Overages keep that pricing model fair — usage beyond what you've pre-paid is billed at the same rate, so you're never paying more than you would have under PAYG.
It also gives our team a chance to check in with you, understand your growth, and recommend a renewal that suits your new volume.
