When you send a verification request, you can customise the Email message and SMS message shown to the individual. Both fields support placeholders (written as {{binding_name}}) that Annature replaces with real values when the notification is sent.
Use the same placeholder in every request and let the wording adapt to each person — for example, greeting them by first name or including your organisation name automatically.
Each verification request stores two message fields:
Email message — the body text shown in the verification request email.
SMS message — the text sent to the individual's mobile number when you choose Use mobile number to send the request with a link.
When the request is sent, Annature resolves placeholders from:
The recipient details you entered (name, email, mobile).
The sender details of the account sending the request, including organisation or group branding when Send on behalf of is set.
While you compose or preview a request, placeholders appear exactly as you typed them. They are replaced with real values when the email and SMS records are created at send time.
Placeholders must be written exactly as shown below, with no spaces inside the curly braces.
Use these in the Email message field when creating a verification request.
Binding | Inserts |
|---|---|
| Full name of the individual |
| First name of the individual (first word of their full name) |
| Last name of the individual (remaining words after the first) |
| Email address of the individual |
| Mobile number of the individual |
| Name of the sender |
| Email address of the sender |
| Contact number of the sender |
| Business name of the sender's organisation or group |
Example email message:
Hi {{first_name}},
{{sender_business}} has requested an identity verification. The process takes a few minutes, and is conducted by Annature on behalf of {{sender_business}}.
Please click start verification below to begin.
Notes:
Line breaks in the email message are preserved in the sent email.
Sender details reflect the account sending the request. If an administrator selects Send on behalf of a group, group branding values are used where configured (business name, email, contact number).
Use these in the SMS message field when Use mobile number to send the request with a link is selected.
Binding | Inserts |
|---|---|
| Full name of the individual |
| First name of the individual (first word of their full name) |
| Last name of the individual (remaining words after the first) |
| Email address of the individual |
| Name of the sender |
| Email address of the sender |
| Contact number of the sender |
| Business name of the sender's organisation or group |
| A shortened link to start the verification (SMS only) |
Example SMS message:
{{sender_business}} has requested an identity verification. This takes a few minutes - start here: {{token}}
Notes:
{{token}} is SMS only. Include it when you want the SMS to contain a link the individual can tap to begin verification.
In previews, {{token}} appears as typed. At send time it is replaced with a shortened verification link.
{{mobile}} is not available in SMS messages — the SMS is already being sent to the mobile number on the request.
If you choose Use mobile number for two-factor authentication (OTP), the SMS message field is not used. The individual receives a one-time code instead of a verification link.
Sender placeholders ({{sender_name}}, {{sender_email}}, {{sender_number}}, and {{sender_business}}) are resolved from the account sending the request and your organisation settings.
When Send on behalf of a group is selected, Annature uses that group's configured branding where available — for example, the group business name instead of the organisation name.
