Requests

We're migrating from Mandrill to Resend as our email gateway provider to improve reliability, support, and long-term scalability. This rollout will happen in two phases: first, all system emails sent from annature.com.au will be transitioned; second, we'll update the Email domains page to support reconfiguration for customers using custom domains.

View envelope, identity verification, and text message usage across your organisation with filters for date range, account, and group. Includes exportable table reports in CSV format.

Allows users to copy a recipient's signing link and deliver it via their own channels (e.g. email, client portal), bypassing Annature's email/SMS delivery. When enabled by an admin, this offers more flexibility but comes with compliance considerations, as Annature cannot verify how the link was shared or received.

Send and manage envelopes directly from Salesforce objects. Includes support for resending, voiding, editing, and automation triggers when envelopes are completed.

Create filtered reports and set delivery schedules to receive them automatically by email. Will support daily, weekly, or monthly frequency for ongoing visibility.

Monitor user activity across your organisation with a filterable audit trail by account, date range, and action. Tracked events include sign-ins, password and MFA changes, envelope actions (send, edit, resend, recall, void, archive, download), recipient updates, and verification actions including evidence access and downloads.

Expands the existing email history dashboard with detailed deliverability insights, including bounce reasons, spam complaints, and blocklist status. Helps identify why emails failed, which addresses are blocked, and what actions can be taken to resolve issues.