We're currently experiencing an issue with our Word document to PDF conversion feature due to an outage with the Microsoft Word Online Business service — which is the third-party service we rely on for this functionality.
What this means for you: If you attempt to upload a Word document to Annature, it will not convert to PDF at this time and may appear to be “stuck” uploading.
What you can do in the meantime: Please convert your Word documents to PDF before uploading to Annature. You can do this via File > Save As > PDF in Microsoft Word.
We're treating a permanent backup solution as a top priority and will have one in place shortly.
We apologise for the inconvenience this causes.
Since Sunday we observed a few small pockets of conversion errors lasting around 5 minutes at a time, which we attributed to intermittent hiccups with Microsoft’s service. As of this morning however, the service has been permanently offline rather than recovering on its own.
On a personal note - Microsoft’s Word conversion is genuinely the only service I’ve found that handles Word to PDF fidelity correctly. Every other solution we’ve evaluated has issues with fonts, images, or formatting. So while I acknowledge not having a backup in place for this service is a problem, it’s less “we didn’t think of it” and more “the backup options aren’t actually good enough”. We’re actively working to change that now. — Corey
